Our valued customer,

At Dr. Hilo, we are looking to maintain the privacy of your personal information by purchasing from our online store, knowing that this information is processed and used in complete confidentiality.

Please read the lines below for Privacy Policy:

Section 1: What personal information is collected by Dr. Hilo Store?

1. By ordering or registering on the store’s website, we collect the information you provide to us, including name, number, address and email.
2. When you browse our store, we automatically receive your IP Adress to provide us with browser information and your operating system, in addition to using cookies that collect some information about your activity in the store.
3. We hold your personal information for an extended period of time for legitimate legal or commercial purposes, including privacy, security and the prevention of fraud and abuse.

Section 2: What do we do with your personal information?

1. We use the personal information you provide on the website to facilitate the process of tracking the order and facilitate communication with you, so that you can follow up the order update by communicating with you via email or telephone number.
2. We may use your email (with your consent) to send new offers or new products in the store.

Section 3: Does Dr. Hilo store share your personal information?

We only share your personal information with official entities we deal with, in conformity with the Privacy Policy and in full confidentiality, including the following:

1. Authorized shipping and delivery companies to deliver your order.
2. Specialized medical team if needed (with your consent).
3. Legal authorities in case of any technical, security or financial problem on the website, to ensure secure browsing of the store, and to maintain the privacy of information for all visitors.

Section 4: Online payment information

At Dr. Hilo, we are looking to maintain the highest security and privacy that allows you to browse and buy in a safe way. Please be advised, therefore, that:

1. If you provide us with your credit card information, the information is encrypted using Secure Socket Layer (SSL) technology.
2. If you choose a direct payment gateway to complete your purchase, then the details of your credit/debit card will not be stored by the payment provider, or even shared to any third-party.
3. Once you complete the purchasing steps, your purchase transaction information is permanently deleted.
4. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions.

Section 5: Changes To Privacy Policy

We reserve the right to modify the Privacy Policy at any time, so please make sure to review it frequently. Changes will be applied immediately upon their posting on the website.